Small Business Management for Success
  • Introduction
  • What Not To Do
    • Lose Sight of Your Goal
    • Make Mistakes
    • Compete for the Same Customers in the Same Way
    • Expect Too Much From Your Employees
    • Concentrate on the Sale
    • Systems of Management
  • Leadership
    • What Makes a Good Boss?
    • Assigning Responsibilities
    • Business Teams
    • Communication
    • Tips for Employers
    • Men versus Women
    • Delegation
    • Building a Cohesive Company Culture
    • Motivating Employees
    • Employee Benefits
    • Dealing With the Problem Employee
    • Invest Your Time
    • Motivation
    • Isolation
    • Attitude
    • Accountability
  • Human Resources
    • Hiring New Employees
    • Interview Tips
    • Legal Requirements
  • Operating Reports
    • Cash Flow
    • Reading Financial Statements
    • What are Financial Statements?
    • Balance Sheets
    • Income Statements
    • Cash Flow Statements
    • Operating Activities
    • Investing Activities
    • Financing Activities
    • Financial Statement Ratios and Calculations
  • Marketing and Sales
    • Customer Service
    • Tips for Teaching Top-Notch Customer Service
    • Keeping Customers for Life
    • Dealing with Angry Customers
    • What Not to Say
    • Solving Problems
  • Evaluating Your Management Structure
    • In Case of Emergency
    • Worst Case Scenario
    • Emergency Action Plan
    • Be Prepared
    • Getting Back to Work
  • Growing Your Business
    • Open Another Location
    • Create Franchise Opportunities
    • License Your Product
    • Alliances or Partnerships
    • Diversification
    • Look for New Markets
    • Government Contracts
    • Mergers or Acquisitions
    • Expand Globally
    • Internet Sales
    • Top 10 Tips for Using Email Marketing
    • Shooting for the Stars
    • Guidelines for Small Business Success
  • Index