Killer Coaching Skills

  • What Is Coaching?

  • Coaching As A Tool

  • The Role Of The Coach

  • Coaching Opportunities

  • Feedback and Coaching

  • Giving and Receiving Feedback

  • A model for giving feedback

  • Active Listening Guidelines

  • Deal With Facts Not Opinions

  • Receiving Feedback

  • Coaching

  • Using the GROW Model of Coaching

  • Coaching Worksheet

  • Coaching Diagram

  • Regular 121 Meeting Structure

  • Rapport and Effective Communications

  • Effective Communications

  • Some Rules for Effective Communications

  • Managerial Styles

  • The 6 Managerial Styles

  • The Six Climate Dimensions

  • Taking Ownership of Staff Development

  • Applying Learning Styles and Individual Behaviour

  • Key Internal Client/Colleague Feedback